Job Summary

Trainonex Solutions Pvt. Ltd. is seeking a proactive, articulate, and results-oriented Academic Counsellor to join our team. The ideal candidate will be responsible for understanding prospective students' academic and career aspirations, providing appropriate guidance on educational programs, explaining course details, and assisting candidates throughout the enrolment process.

The role requires excellent communication and interpersonal skills, a student-focused approach, strong follow-up capabilities, and the ability to achieve enrolment targets while maintaining professional standards.

Key Responsibilities

• Student Counselling: Interact with prospective students to understand their educational backgrounds, career goals, interests, and learning requirements.

• Course Guidance: Provide accurate information regarding available courses, program structures, eligibility criteria, duration, fees, and career opportunities.

• Lead Management: Handle incoming enquiries, follow up with prospective students, and maintain consistent communication to convert enquiries into enrolments.

• Enrolment Support: Guide students through the application, registration, documentation, and admission processes.

• Outbound Communication: Contact prospective students through telephone calls, emails, messaging platforms, and other approved communication channels.

• Needs Assessment: Identify students' requirements and recommend suitable educational programs based on their interests, qualifications, and career objectives.

• Relationship Management: Build and maintain positive relationships with students and parents by providing timely assistance and addressing their queries professionally.

• Target Achievement: Work towards achieving assigned counselling, follow-up, admission, and enrolment targets.

• Lead Tracking and Reporting: Maintain accurate records of enquiries, follow-ups, counselling sessions, admission status, and enrolment conversions using the company's designated systems.

• Query Resolution: Address student enquiries and concerns professionally, escalating complex issues to the appropriate department when necessary.

• Coordination: Collaborate with the admissions, marketing, and other relevant teams to ensure a smooth and effective student acquisition process.

• Follow-up Management: Conduct timely follow-ups with interested candidates and maintain a structured pipeline of prospective students.

• Market Awareness: Stay informed about relevant educational programs, industry trends, and career opportunities to provide meaningful guidance.

• Professional Standards: Maintain confidentiality of student information and adhere to company policies, communication standards, and ethical counselling practices.

 

Salary Benefits

 

The salary offered for the position of Academic Counsellor is ₹18,000 per month.