Key Responsibilities

• Support the implementation and maintenance of ISO 9001 and ISO/IEC 27001 management systems.
• Prepare, update, and maintain process documentation, standard operating procedures (SOPs), policies, and work instructions.
• Coordinate internal and external audits, including audit preparation, evidence collection, documentation, and follow-up.
• Maintain audit records, compliance evidence, and other relevant management system documentation.
• Assist in identifying non-conformities, conducting root cause analysis, and tracking corrective actions through closure.
• Monitor compliance with established processes, policies, and applicable ISO requirements.
• Support risk assessment activities and the implementation of relevant information security controls.
• Identify opportunities for process improvement, standardization, and operational efficiency.
• Coordinate with internal teams to ensure timely completion of audit actions and compliance activities.

Required Skills and Experience

• Working knowledge of both ISO 9001 and ISO/IEC 27001 standards.
• Practical participation in audits of either ISO 9001 or ISO/IEC 27001. Audit experience in both standards is not mandatory.
• Experience participating in at least one external audit and two internal audits.
• Understanding of ISO implementation, audit processes, and compliance requirements.
• Experience in preparing and maintaining process documents, SOPs, policies, and procedures.
• Familiarity with audit preparation, evidence management, reporting, and follow-up.
• Understanding of non-conformity management, root cause analysis, and corrective actions.
• Good analytical, communication, coordination, and documentation skills.
• Proficiency in Microsoft Office, particularly Word and Excel.

Preferred / Desirable Skills

• ISO 9001 and/or ISO/IEC 27001 Internal Auditor or Lead Auditor certification.
• Audit experience in the capacity of an internal auditor or lead auditor.
• Knowledge of risk assessment methodologies and information security controls.
• Exposure to IT services or software development environments.
• Understanding of continuous improvement and process optimization practices.

Ideal Candidate Profile

The ideal candidate is organized, detail-oriented, and proactive, with a practical understanding of ISO management systems and audit requirements. The candidate should be comfortable managing documentation, coordinating with team members, maintaining compliance records, and following up on audit findings and improvement actions.

Preference will be given to candidates who can join immediately.

Location: Technopark, Thiruvananthapuram, Kerala
Employment Type: Full-Time
Experience: 1–2 years (maximum)