We are currently seeking a detail-oriented and proactive Sales Support Associate to join our team. The Sales Support Associate will play a crucial role in assisting our sales team with administrative tasks, managing customer inquiries, and facilitating the sales process. This position offers an exciting opportunity to contribute to our company's success by providing exceptional support to our sales representatives to maintaining strong relationships with our clients.

Serve as the primary point of contact for sales team inquiries via email, and chat, ensuring timely and accurate responses on products, services, pricing, quotations, discount proposals, and order status. 

Assist sales representatives in preparing proposals, presentations, contracts, and handling quotation requests while maintaining ownership from request to execution. 

Coordinate with internal departments to ensure seamless service realization, order management, tracking, and delivery. 

On maintain and update customer databases, CRM systems, and inventory systems to ensure accurate tracking of sales leads, opportunities, assets, and customer interactions. 

Generate reports and analytics to provide insights into sales and support performance, identify improvements, and support strategic decision-making. 

Manage vendor communication, invoicing, billing adjustments, and ensure proper documentation including service handovers, contracts, transfers, and service ceases at all stages of the customer lifecycle. 

Collaborate with the sales team to support customer acquisition and retention strategies while ensuring smooth service delivery and post-delivery support. 

Follow up with customers to gather feedback, address concerns, and proactively handle service requests, including service disruptions with clear communication to vendors and clients.