Role Overview

We are looking for a junior-level professional who will be responsible for product demos, customer onboarding, basic issue resolution, and driving adoption of paid features for the Offrd platform. This role is customer-facing and requires excellent communication skills along with basic technical understanding. Looking for Immediate joiners.

Mode of work : Work from Office

Job Location : Trivandrum , Technopark

Key Responsibilities

Product Demos & Onboarding

• Conduct live product demos for prospective customers via Zoom/Teams
• Onboard new customers and guide them through key product features
• Clearly explain product value and real-life use cases

Customer Support & Issue Handling

• Act as the first point of contact for customer-reported issues
• Troubleshoot and fix minor functional or configuration issues
• Coordinate with the engineering/product team for complex issues
• Ensure timely follow-ups and customer satisfaction

Paid Feature Adoption & Upsell

• Educate customers on premium and paid features
• Persuade customers to upgrade by highlighting benefits and ROI
• Support customers during trial-to-paid conversion

Customer Communication

• Maintain professional and empathetic communication with customers
• Handle objections, questions, and feedback effectively
• Maintain basic documentation of customer interactions and issues.