Apply Now: https://waydot.greythr.com/hire/jobs/full-stack-production-support-engineer

About Us

Way.com— America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.

Role: Full Stack Production Support Engineer

We are looking for an experienced engineer to join our high-impact team. You will be the first line of defense for our production environment, balancing critical incident resolution with the development of key product enhancements.

 

Key Responsibilities:

• Incident Ownership: Manage production alerts, perform deep-dive Root Cause Analysis (RCA), and implement rapid hotfixes.
• Feature Contribution: Actively contribute to the product roadmap by developing high-priority enhancements.
• Environment Stewardship: Optimize database performance (MySQL/MongoDB) and maintain CI/CD pipelines to ensure seamless deployments.
• Incident Response: Participate in a 24/7 on-call rotation to ensure platform stability.

 

Technical Requirements:

• Backend: Strong proficiency in Java and Spring Boot.
• Frontend: Hands-on experience with Angular and React.
• Data & Infrastructure: Experience in MySQL/MongoDB optimization, Tomcat, and Docker.
• Operating Systems: Strong hands-on experience with Linux (system administration, service management, log analysis, and performance troubleshooting).
• Messaging: Experience with Kafka (producers/consumers, troubleshooting, and operational support).
• DevOps/Observability: Experience with ELK stack for monitoring and Jenkins/CI/CD for deployment automation.
• Experience: 5+ years in the industry and 2+ years in a production support or site reliability role.