Job Summary
Brief Description
Breeze Brain Technologies Pvt Ltd is seeking a dynamic and enthusiastic Technical Support Executive to join our growing team. You will serve as the primary point of contact for customers facing technical and software-related issues, delivering prompt and effective support. This role requires strong communication skills, a problem-solving mindset, and a willingness to travel for field assignments.
Key Responsibilities:
- Customer Interaction: Communicate with customers to understand and diagnose technical/software issues.
- Issue Resolution: Provide timely solutions and ensure customer satisfaction.
- Collaboration: Work with internal teams to resolve complex or escalated issues.
- Documentation: Accurately document all customer interactions, issues, and resolutions for future reference and quality assurance.
- Field Support: Conduct onsite visits to provide hands-on technical assistance when needed.
Preferred Skills
- 2- 3 years of experience in Technical Support or a similar customer-facing technical role.
- Excellent verbal and written communication in Tamil, Malayalam, and English.
- A graduate degree, preferably in Computer Science, Information Technology, or related disciplines.
- Young, energetic, and enthusiastic male candidates preferred.
- Willingness and ability to travel for onsite technical support.
- A valid driving license is required.
Application Instructions: Interested candidates who meet the above criteria should email their resume to careers@breezebrain.com with the subject line: “Job Application - Technical Support Executive”
Note: Applications with a different subject line will not be considered.