Experience: 2+ Years
Working Days: Sunday to Thursday
Working Hours: 12:00 PM – 10:00 PM (UK Business Hours)

Job Summary

We are looking for a results-driven Team Lead – Telesales & BPO Operations to build, manage, and scale our telesales and operations function. The role involves taking ownership of sales performance, developing and managing a growing telesales team, improving sales processes, and supporting the expansion of the overall operations function. The ideal candidate will be a strong team player, proactive go-getter, and accountable leader with the ability to work in a target-driven environment.

The role will initially involve gaining strong product and process knowledge, followed by taking ownership of team building, sales performance, and operational expansion.

Key Responsibilities

• Lead and manage the telesales function to achieve sales and business objectives.
• Take ownership of sales pipelines, lead follow-ups, conversions, and team productivity.
• Build, train, mentor, and manage a growing telesales team.
• Monitor team performance, set targets, provide coaching, and drive accountability.
• Develop and improve telesales processes, scripts, workflows, and reporting.
• Develop strong knowledge of JOO's products, including POS, Online Ordering, Booking Solutions, and JOOpay.
• Ensure the team maintains strong product knowledge and follows established sales processes.
• Support the expansion of the telesales function into a broader Support & Operations Monitoring Unit.
• Work closely with management and internal teams to improve productivity and operational efficiency.

What We Offer

• Competitive salary package.
• Attractive performance-based incentives and bonus opportunities.
• Opportunity to build and lead a growing telesales and operations function.
• Career growth and leadership opportunities.
• High ownership and direct involvement in business expansion.

Required Qualifications

• 2+ years of experience in Telesales, BPO, Inside Sales, Call Centre Operations, or Team Leadership.
• Strong leadership and people-management skills.
• Proven ability to work in a target-driven environment.
• Excellent communication and interpersonal skills.
• Excellent English communication skills, both spoken and written.
• Strong ownership, accountability, and problem-solving skills.
• Ability to coach, motivate, and manage a growing team.
• Strong organizational and time-management skills.