We are looking for a Voice Operations Executive to handle customer interactions, outbound/inbound calls, lead follow-ups, and client communication. The candidate will be responsible for maintaining professional communication and achieving assigned operational and calling targets.
Voice Process Executive
Brief Description
Preferred Skills
- Handle inbound and outbound customer calls professionally.
- Make sales, follow-up, enquiry, and customer-support calls as assigned.
- Understand customer requirements and provide appropriate information.
- Follow up with leads and convert qualified prospects into customers.
- Meet daily/weekly calling and performance targets.
- Coordinate with the sales and operations teams for lead follow-ups.
- Handle customer queries and escalate issues when required.
- Maintain professional communication and customer relationships.
- Prepare daily/weekly call and performance reports.
- Follow company calling processes, scripts, and quality standards.