We are looking for an Application Support Engineer with 2+ years of experience to provide technical support, troubleshooting, and maintenance for business applications. The candidate will work closely with development, QA, DevOps, and business teams to ensure application availability, stability, and timely resolution of production issues.
Key Responsibilities
- Monitor and provide support for applications in development, testing, and production environments.
- Troubleshoot application issues and identify the root cause of incidents.
- Analyze application logs, errors, and system behavior to resolve technical issues.
- Handle L1/L2 application support tickets and ensure timely resolution as per defined SLAs.
- Coordinate with development and DevOps teams for issues requiring code changes or infrastructure support.
- Perform basic database queries to investigate and troubleshoot application-related issues.
- Monitor application performance, availability, and recurring issues.
- Participate in incident, problem, and change management activities.
- Perform application health checks and support deployment/release activities.
- Document incidents, resolutions, known issues, and troubleshooting procedures.
- Communicate effectively with internal teams and stakeholders regarding issue status and resolution.
- Identify recurring issues and suggest improvements to application stability and support processes.
- Participate in rotational/on-call support when required.
Required Skills
- 2+ years of experience in Application Support / Production Support / Technical Support.
- Good understanding of application troubleshooting and incident management.
- Hands-on experience with SQL and basic database troubleshooting.
- Knowledge of analyzing application/server logs.
- Basic understanding of REST APIs and API troubleshooting.
- Familiarity with Linux/Unix commands.
- Experience working with ticketing tools such as JIRA, ServiceNow, Freshservice, or similar.
- Good understanding of SDLC and software release/deployment processes.
- Basic knowledge of Git and application deployment concepts.
- Good analytical and problem-solving skills.
- Good communication and coordination skills.