ECS Fin is an engineering enterprise that specializes in process optimization. We design software solutions with a systems approach to transaction processing. We are on the lookout for an experienced Implementation Manager, experienced in project management and strong technical acumen to lead end-to-end implementation of our projects.
Responsibilities
Project Planning
- Oversee the entire project lifecycle, from planning to deployment, ensuring alignment with scope, budget, and timelines.
- Partner with cross-functional teams (Product, Engineering, Sales) to create detailed project plans, set objectives, and define key deliverables.
- Manage and track budgets, schedules, and resources to drive successful project outcomes.
Client Communication
- Serve as the main point of contact for clients during the implementation phase, providing consistent updates, managing expectations, and addressing client needs.
- Facilitate regular project meetings, document progress, and ensure alignment with client objectives.
- Manage client escalations, working to quickly resolve issues and maintain a high level of client satisfaction.
Technical Supervision
- Oversee the technical aspects of product implementations, ensuring compatibility with client systems and addressing technical requirements.
- Act as a liaison between clients and internal technical teams to ensure that the solutions are delivered effectively and meet client specifications.
- Ensure technical documentation is up-to-date and assist with troubleshooting during the implementation phase.
Risk and Issue Management
- Identify potential project risks early and apply strategies to prevent disruptions.
- Track progress closely, resolving issues quickly to keep projects aligned with client and company goals.
Process Improvement & Reporting
- Regularly assess project processes and suggest improvements to improve efficiency.
- Prepare and share project reports, KPIs, and metrics with stakeholders.