Apply Now:https://waydot.greythr.com/hire/jobs/site-reliability-lead-engineer
About Us
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.
Role: Site Reliability Lead Engineer
We're looking for a Site Reliability Lead Engineer to own the reliability, availability, and performance of our production platform while leading a small team of SRE and production support engineers. You'll set the technical direction for observability, incident response, and automation - staying hands-on with the systems while making the team and platform around you more resilient.
Responsibilities
- Lead a team of SRE and production support engineers across incident response, on-call, and reliability engineering
- Own SLIs, SLOs, and error budgets for the platform, and drive the engineering work needed to meet them
- Design and build automation for deployment, monitoring, alerting, and self-healing across CI/CD pipelines
- Lead major incident response and drive blameless post-incident reviews through to root-cause fixes
- Own the observability stack (ELK, metrics, tracing) and improve signal quality to reduce mean time to detection and recovery
- Optimize database (MySQL/MongoDB), application (Java/Spring Boot, Tomcat), and infrastructure (Docker, Linux) performance
- Manage the 24/7 on-call rotation and continuously reduce operational toil and alert fatigue
- Partner with engineering teams to build reliability and operability into features before they ship
- Mentor engineers on reliability practices, incident command, and production ownership