Apply Now:https://waydot.greythr.com/hire/jobs/full-stack-production-support-engineer
About Us
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.
Role: Full Stack Production Support Engineer
We are looking for an experienced engineer to join our high-impact team. You will be the first line of defense for our production environment, balancing critical incident resolution with the development of key product enhancements.
Key Responsibilities:
- Incident Ownership: Manage production alerts, perform deep-dive Root Cause Analysis (RCA), and implement rapid hotfixes.
- Feature Contribution: Actively contribute to the product roadmap by developing high-priority enhancements.
- Environment Stewardship: Optimize database performance (MySQL/MongoDB) and maintain CI/CD pipelines to ensure seamless deployments.
- Incident Response: Participate in a 24/7 on-call rotation to ensure platform stability.