Kameda Infologics (KI) is a provider of integrated IT solutions for the healthcare industry. For several decades KI has been in a pursuit of perfection to develop world-class software products specializing in healthcare, with its R&D headquarters in Japan & India with branches in UAE, KSA, USA, Malaysia and UK.
We are looking for a skilled and customer-focused IT Support Engineer to join our IT team. The ideal candidate should have hands-on experience in Windows, Linux, and networking, with strong troubleshooting and problem-solving abilities.
Key Responsibilities
- Provide technical support to employees for hardware, software, operating systems, and network-related issues.
- Install, configure, maintain, and troubleshoot Windows and Linux systems.
- Diagnose and resolve network connectivity, LAN/WAN, TCP/IP, DNS, DHCP, and related issues.
- Monitor and maintain IT infrastructure, systems, and network devices.
- Manage user accounts, system access, permissions, and basic security configurations.
- Perform software installation, updates, patching, and system maintenance.
- Troubleshoot desktop, laptop, printer, peripheral, and other IT-related issues.
- Maintain proper documentation of incidents, troubleshooting activities, and IT assets.
- Coordinate with vendors and internal teams for infrastructure-related issues.
- Ensure timely resolution of support tickets and maintain good service levels.
Required Skills
- 2–4 years of experience in IT Support / Technical Support / System Administration.
- Good hands-on knowledge of Windows and Linux operating systems.
- Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, and troubleshooting.
- Experience with hardware and software troubleshooting.
- Good problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently as well as collaboratively with teams.