Roles and Responsibilities:
● Provide support for GCP/ AWS/ Azure managed infrastructure services, including Compute Engine, Kubernetes Engine, Cloud Storage, Networking, and other cloud resources.
● Monitor and respond to alerts, incidents, and service requests from clients or internal teams.
● Troubleshoot and resolve infrastructure issues, including VM failures, network connectivity, storage access, and service API errors.
● Work closely with support, engineering, and cloud architects to escalate and resolve complex problems.
● Participate in incident management, root cause analysis (RCA), and post-incident reviews.
● Assist in automation and scripting to streamline support processes (using tools like Terraform, gcloud CLI, Python, or Bash).
● Manage IAM policies, quotas, billing alerts, and resource provisioning issues.
● Maintain documentation, runbooks, and knowledge base articles related to multi Cloud infrastructure support.
● Understands Compute, Network, Storage, Databases, Containers, DevOps, Security Operations, Kubernetes, Micro-services on public cloud platforms
● Support onboarding and migration activities for new customers or workloads on cloud.
● Collaborate with cross-functional teams to implement best practices for cloud security, compliance, and performance optimization.
● Provide proactive recommendations for infrastructure improvements and cost optimization.