Position Overview
We are looking for an experienced Fraud Analyst to join our Risk & Fraud Operations team supporting a financial services and loyalty/payments platform.
The role involves detecting, investigating, and preventing fraud across payment, travel, loyalty, and digital/gift card platforms. You will analyse transaction patterns, manage fraud alerts, develop detection rules, and work with cross-functional teams to minimise financial losses while protecting legitimate customer transactions.
Key Responsibilities
- Monitor and investigate real-time fraud alerts and suspicious transactions across payment and travel platforms.
- Identify fraud patterns including payment card fraud, account takeover, velocity attacks, loyalty abuse, gift card/digital product fraud, and merchant fraud.
- Conduct detailed investigations, determine true fraud vs. false positives, and maintain clear case documentation.
- Coordinate with Customer Service, Operations, Legal, and Compliance on account actions, refunds, chargebacks, and escalated cases.
- Analyse fraud trends and create, tune, test, and monitor fraud detection rules in collaboration with Engineering.
- Monitor rule effectiveness, false-positive rates, and customer impact.
- Prepare daily/weekly/monthly fraud reports, dashboards, and actionable insights for leadership.
- Support fraud data processing, reconciliation, loss forecasting, compliance, and audit requirements.