We are looking for a sharp, empathetic, and highly communicative Junior Business Analyst to join our team. Unlike traditional back-office analyst roles, you will be the primary point of contact and the face of our team for external clients.
In this role, you aren’t just gathering data you are building relationships. You will bridge the gap between technical teams and non-technical stakeholders, translating complex client business needs into clear, actionable requirements for our developers. If you love solving puzzles and thrive when talking to people, this is your launchpad.
In this specific role, communication isn't just a soft skill it is the core function of your job.
As the first person our clients interact with, your ability to listen actively, speak clearly, and write concisely directly impacts the success of our projects.
-
Preventing "Lost in Translation" Moments: You will hear what the client wants, dig deeper to understand what they actually need, and document it perfectly so the development team builds the right solution the first time.
-
Managing Expectations: Clients frequently request scope changes. You will be the voice that helps them understand project timelines, constraints, and alternatives with tact and diplomacy.
-
Building Trust: Clear, proactive communication makes clients feel heard and secure, turning standard projects into long-term strategic partnerships.
Key Responsibilities
1. Primary Client Relationship Management
-
Act as the first line of communication for clients, leading kick-off meetings, regular status updates, and feedback sessions.
-
Facilitate discovery workshops to uncover client workflows, pain points, and business goals.
-
Manage client expectations regarding project scope, timelines, and deliverables.
2. Requirements Gathering & Analysis
-
Translate abstract client requests into concrete user stories, functional requirements, and process maps.
-
Organize and prioritize backlog items alongside technical leads and project managers.
-
Validate that developed features match the client's original intent through basic acceptance testing.
3. Documentation & Reporting
-
Create clean, visual workflow diagrams (e.g., swimlane diagrams, wireframes) to confirm alignment with clients.
-
Maintain clear project documentation that serves as the single source of truth for both technical and business teams.