Project Manager -US Shift

Lead End-to-End Project Delivery

• Manage complex software and data implementation projects from kickoff through go-live and stabilization.
• Ensure projects are delivered on time, within budget, and at the level of quality client is known for.
• Drive clarity across all project phases, ensuring teams know exactly what needs to happen and when.

Develop and Own Project Plans

• Create detailed project schedules, milestones, resource allocations, and dependency maps.
• Manage the critical path and adjust plans proactively to keep the project on track.
• Maintain clear, accurate project documentation throughout the lifecycle

Serve as the Primary Customer Contact

• Provide consistent, executive-level status updates and insights.
• Facilitate decision-making by presenting risks, options, and recommendations clearly.
• Maintain strong, professional relationships with customer stakeholders at all levels.

Anticipate & Mitigate Risks

• Identify potential issues early and drive action plans to prevent or resolve them.
• Ensure escalation paths are clear, timely, and effective.
• Communicate risks transparently to stakeholders and guide the team toward solutions.

Align and Coordinate Cross-Functional Teams

• Ensure every team member—onshore, offshore, internal, customer, or partner—understands their roles and responsibilities.
• Coordinate with Solution Architects, Implementation Consultants, Business Analysts, Data Engineers, and third-party vendors to keep workstreams aligned.
• Foster accountability, collaboration, and a positive team environment.

Maintain Strong Communication & Stakeholder Management

• Balance technical, operational, and strategic priorities to deliver clear communication tailored to each audience.
• Document and communicate decisions, changes in scope, and project impacts.
• Facilitate meetings that are organized, structured, and productive.

Drive Continuous Improvement

• Capture and share lessons learned to enhance future projects and internal processes.
• Champion best practices in project governance, documentation, and stakeholder engagement.
• Identify opportunities for additional project phases or value-added work within existing customers.