Designation: Customer Support Executive - Australian Process
Experience: 1-3 years
Location: Technopark, Trivandrum
Shift: Rotational (4:30 am to 1:30 pm and 5:30 am to 2:30 pm)
Qualification: Graduation in any stream
Job Summary: Phykon is seeking a dedicated Customer Support Executive to manage a team of representatives providing top-notch customer service and after-sales support. The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of customer service processes.
Responsibilities:
- Manage a team of customer support representatives.
- Oversee the entire customer service process.
- Resolve customer complaints and issues promptly.
- Develop and implement customer service policies and procedures.
- Plan and facilitate training sessions to standardize service delivery.
- Monitor individual and team performance.
- Conduct quality assurance surveys with customers and provide feedback to the team.
- Maintain comprehensive product knowledge to enhance customer support.
- Foster a positive and productive work environment for the team.