Role Description: Provide real-time assistance in support of client projects. Responsible for documentation and formatting of documents in office suite based on the requirements/instructions and ensure timely delivery of high quality output.
Qualifications: Graduate in any discipline
Technical Qualifications: MS - Office
Organization Structure: Report to the CM/ACM
Work Schedule: Ability to work flexible schedule during day, night and weekend shifts
Description of Responsibility:
- Complete all assigned jobs as per committed time, in an accurate and client specific manner
- Raise any discrepancies or clarification with SMEs/Shift leads and get it clarified
- Keep shift leads/client managers proactively informed of any delay in delivering job over deadline.
- Adhere to information security, print security and physical access procedures
- Check on daily basis for feedback
- Ensure process adherence at all times
Key Performance Indicators:
- Utilization, Efficiency
- Quality score vs target
- On-time delivery score vs target
- Productivity score vs target
- Attendance and Timelines
- Technical competency
- Oral / written communication
- Willing to go extra mile EG: Interested in continuous learning
Interested candidates please fill the Google Form: Applicant Registration Form