Required Skills
Terminal Operations Centre (TOC) Systems, Video Walls, Display Controllers & AV Systems, Conferencing & Collaboration Platforms, Common Building Management Systems (CBMS), Common Flight/Airfield Display Systems (CFADS), Radio Dispatch Systems (RDS), Voice Communication Systems (VCS), VHF Radio Systems & IP Telephony, Windows Server, Linux, VMware/Hyper-V, TCP/IP Networking & SQL Databases, System Monitoring & Performance Management, ITIL Incident, Problem & Change Management, Root Cause Analysis (RCA), Vendor & OEM Coordination
Job Description
The L3 Terminal Operations & Communication Systems Engineer is responsible for the administration, monitoring, troubleshooting, optimization, and lifecycle management of the airport's Terminal Operations Centre (TOC), communication systems, and mission-critical operational platforms in a 24×7 environment. As the highest technical escalation point (L3), the role ensures the availability, performance, and reliability of command-and-control systems, collaboration platforms, radio communication systems, and operational applications supporting airport operations and emergency response. The engineer works closely with airport operations, airlines, OEMs, and vendors to resolve complex technical issues, maintain system integrations, ensure SLA compliance, and drive continuous service improvements.