SUMMARY: The Clinical Payments Specialist is a full-time position responsible for end to end management of global Investigator payments for assigned studies. The Clinical Payments Specialist is responsible for the set-up, deployment, management and close-out of the study payments solution
RESPONSIBILITIES:
Tasks may include but are not limited to:_
Responsibilities include end to end management of global Investigator payments for assigned studies including:
Collection of information from all teams/systems/tools wherever needed on a timely and proactive basis
Understand global contract terms, budgets and payment schedules, ensuring that payments to investigative sites are aligned with the Clinical Trial Agreement.
Analysis and presentation of data in a required fashion to various stakeholders
Act as a Channel between the Sites/Clinical research teams interacting with the sites and other functional Leaders
Perform payment reconciliations at mandated intervals.
Complete analysis of budgeted versus actual spend for assigned projects and any other reporting needs as required. Review and discuss with project team.
Develop and provide budgetary forecasts for project teams for investigator payments
Develop and distribute consolidated monthly payments reports detailing the status of paid/unpaid sites in assigned study (s)
Participate in client, and project team meetings
Prepare, participate in and follow up on audits / inspections
Participate in all required applicable trainings
Point contact for all Investigator related queries on assigned studies.
Identify trends in underpayment/overpayments
Evaluate trends and works towards resolution and improvement of revenue cycle processes
Work with financial and clinical departments collaboratively
Research and identify payment discrepancies from various sources
Provide high level of customer service to both internal customers from the global WCT organisation and external sites and sponsors
Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.
OTHER SKILLS AND ABILITIES:
Excellent written and verbal communication skills
Ability to work independently and as a team member
Strong interpersonal skills in a fast-paced and rapidly changing environment
Ability to exercise independent judgment with sensitivity to decisions requiring supervisory approval
Ability to handle multiple tasks, including rapid response in generating new documents, forms and tools
Strong organizational skills, including ability to develop naming conventions and filing architecture
Advanced skills in MS Office applications including Microsoft Word, Access, Excel, PowerPoint and Publisher.
Knowledge and understanding of ICH, GCP and FDA or EU directive regulations (as applicable) as well as local regulatory requirements
Excellent spoken and written English skills as well as fluency of the language of the country of location
Energetic, diligent, customer-oriented
REQUIREMENTS:
At least 2 years’ experience with a CRO/Pharma Company in a relevant job involving qualitative data entry, data validation in Finance, Project Management or Contracts is preferred
Four year college curriculum or university degree OR
Two year college curriculum and one or more years’ experience in office administration or similar position, OR
Skill sets and proven performance equivalent to above
English, written and spoken, advanced level