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ECS BUSINESS SOLUTIONS (P) Ltd
ECS BUSINESS SOLUTIONS (P) Ltd

Module No. 422, 423 and 424, Nila Building. 4th Floor, Phase 1 Campus, Technopark. , 695581

https://www.ecsfin.com

Solution Analyst/ Senior Solution Analyst

Closing Date:04,Sept 2026
Job Published: 21,July 2026
Contact Email: careers@ecsfin.com

Brief Description

ECS Fin is an engineering enterprise that specializes in process optimization. Our software solutions which include an enterprise messaging management system, a SWIFT certified transaction processing system, a post trade processing application and a treasury management system are used by different Financial Institutions and Corporates all over the world.

ECS Fin is looking for Solution Analysts/ Senior Solution Analysts

Location: Trivandrum
Employment Type: Full-time
Experience Level: 2-3 years

 

 

Preferred Skills

  • 2–3 years of experience in Application Support, Solution Analysis, or Software Implementation.
  • Basic knowledge of Java to analyse application logs, understand transformation logic, and assist in troubleshooting.
  • Good knowledge of SQL and relational databases (Oracle, SQL Server, PostgreSQL) for data analysis and issue investigation.
  • Familiarity with application servers such as Oracle WebLogic or Apache Tomcat.
  • Experience with ticketing tools such as JIRA, Zoho, or similar platforms.
  • Strong analytical, problem-solving, communication, and customer support skills.


Key Responsibilities

  • Provide Level 1 Technical Support by monitoring, logging, analysing, and resolving customer-reported issues.
  • Perform initial troubleshooting using application logs, SQL queries, and system diagnostics.
  • Investigate Java-based transformation and messaging issues, identifying root causes wherever possible.
  • Escalate complex issues to Level 2 Support or Development teams with complete technical analysis and supporting evidence.
  • Coordinate with customers to gather issue details, reproduce reported problems, and communicate resolution progress.
  • Monitor application health, scheduled jobs, interfaces, and system alerts to ensure smooth system operations.
  • Document incidents, workarounds, known issues, and standard support procedures.
  • Participate in User Acceptance Testing (UAT), regression testing, and production release support.