We are looking for a proactive and energetic Field Operations Executive to support the growth of our mobile applications through on-ground marketing, customer acquisition, partner engagement, and operational support. The ideal candidate should be comfortable interacting with customers, businesses, and service partners while promoting our apps and ensuring smooth field operations.
Key Responsibilities
Customer Acquisition
- Acquire new customers through direct field marketing and promotional activities.
- Conduct app demonstrations and assist users with app installation and registration.
- Generate quality leads and convert them into active users.
- Build and maintain relationships with local businesses, communities, and institutions.
Marketing & Brand Promotion
- Execute offline marketing campaigns, roadshows, and promotional events.
- Field Marketing, Knowledge in Digital Marketing
- Distribute marketing materials and increase brand visibility.
- Coordinate with the digital marketing team for local campaigns and feedback.
- Collect market insights, competitor activities, and customer feedback.
Field Operations
- Visit assigned locations regularly to monitor operations and ensure service quality.
- Support onboarding and activation of service providers, drivers, vendors, or partners.
- Verify documents and ensure compliance with company standards.
- Resolve basic operational issues and escalate complex cases when required.
Partner & Customer Relationship Management
- Maintain strong relationships with customers and service partners.
- Address customer queries and provide timely assistance.
- Conduct follow-ups to improve customer retention and engagement.
Reporting & Performance
- Submit daily field activity reports and sales updates.
- Preparing and maintaining reports using Excel,Word.
- Track customer acquisition numbers and campaign performance.
- Maintain accurate records using CRM or mobile applications.
- Achieve monthly customer acquisition and operational targets.