Hiring Location
Noida
Experience Range
4–5 Years
Job Summary
4–5 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral).
2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting.
CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills.
Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis.
Ability to provide L3 application support and openness to learn new domains and technologies.
Strong communication, problem-solving, and cross-functional collaboration skills.