Job Description:
Application support & troubleshooting.
Act as the initial point of contact for all system related concerns from clients (L1 Support).
Attend in-person meetings with clients to analyze & diagnose software related issues.
Preparing reports on the project progress to steering committees.
Conduct software training programs for the customer.
Assist project management team in creating training materials.
Organize and file documentation related to the project.
Maintain a working log detailing all support activities.
Properly escalate unresolved issues to appropriate internal teams