The Jr. RPA Support Engineer will assist the automation team in monitoring RPA bot executions, performing basic production support activities, maintaining documentation.
Key Responsibilities
Production Monitoring & Support
• Assist in monitoring scheduled and manual RPA bot runs
• Support daily bot execution checks and run validations
• Identify basic execution issues and report them to the support team
• Assist in rerunning bots after approval and guidance
Incident & Issue Support
• Provide basic first-level (L1) support under supervision
• Review logs and error messages to understand failure reasons
• Escalate issues with proper documentation and screenshots
• Follow standard incident handling procedures
Documentation & Process Support
• Assist in updating run books, SOPs, and support documents
• Maintain execution and incident logs
• Follow defined process guidelines and checklists
Compliance
• Follow automation standards and security guidelines
• Maintain confidentiality of business data
Experience & Required Skills
Exp: 1-2 yr of experience in any RPA support projectes
Technical Skills
• Basic understanding of RPA concepts
• Awareness of UiPath or any RPA tool is a plus
• Basic computer skills (MS Excel, Outlook, file handling)