Location: Remote
Shift: 4.00 PM IST till 1.00 AM IST
Experience: 1–3 Years
Joining: Immediate
About Acrocede Technologies
Acrocede Technologies Pvt. Ltd. is the offshore technology center of Optime-Tech LLC, Chicago, USA. We support clients across the United States through technology consulting, staffing, and workforce solutions.
We are seeking a highly organized, detail-oriented, and proactive HR Operations Associate to support our growing US workforce. This position will play a critical role in ensuring seamless HR operations, employee support, onboarding coordination, documentation management, and compliance activities for our US-based employees and consultants.
The ideal candidate should possess excellent communication skills, strong attention to detail, and the ability to professionally interact with employees, consultants, vendors, and stakeholders located in the United States.
Reporting Structure
This position reports directly to the HR Manager and will work closely with US management, employees, consultants, vendors, and external partners.
The HR Operations Associate will serve as the primary HR point of contact during US business hours and will be responsible for executing HR operational activities under the guidance and direction of the HR Manager, who oversees both offshore and onshore HR functions.
Key Responsibilities
Employee Onboarding & Documentation
- Coordinate end-to-end onboarding activities for US employees and consultants.
- Prepare, collect, review, verify, and maintain employee documentation.
- Ensure all onboarding documents are completed accurately and within defined timelines.
- Follow up with employees regarding missing or pending documentation.
- Maintain employee records and HR files with complete accuracy and confidentiality.
- Assist in creating and maintaining employee personnel files and digital records.
US HR Operations & Employee Support
- Act as the first point of contact for US-based employees and consultants during US business hours.
- Respond to employee inquiries related to HR processes, onboarding, benefits, documentation, policies, and employment records.
- Coordinate employee status changes, transfers, terminations, and offboarding activities.
- Maintain employee data and ensure timely updates within HR systems.
- Escalate complex employee matters to the HR Manager as required.
- Provide timely follow-up and resolution for employee requests.
Immigration & Visa Documentation Coordination
- Coordinate documentation required for visa and work authorization processes.
- Work closely with employees, consultants, immigration attorneys, and vendors to gather required documentation.
- Track visa validity, renewals, and compliance-related deadlines.
- Ensure proper maintenance of immigration and employment-related records.
- Follow up proactively to avoid delays in processing and renewals.
Payroll, Benefits & Compliance Support
- Support payroll-related documentation and employee information updates.
- Assist employees with benefits enrollment and related documentation.
- Coordinate insurance-related paperwork and employee requests.
- Maintain records associated with employment eligibility verification and tax documentation.
- Support HR audits, compliance reviews, and documentation verification activities.
Employee Communication & Coordination
- Communicate professionally with employees, consultants, vendors, and internal stakeholders across the United States.
- Schedule onboarding sessions, employee meetings, and HR-related discussions.
- Draft professional emails, HR communications, letters, and employee correspondence.
- Maintain regular communication with employees to ensure a positive employee experience.
Administrative & Reporting Responsibilities
- Maintain trackers, dashboards, and HR operational reports.
- Track pending documentation and follow-up activities.
- Provide regular status updates to the HR Manager.
- Support process improvements and HR operational efficiency initiatives.
- Ensure adherence to company policies, procedures, and confidentiality requirements.