The IT Operations Manager will be responsible for managing client engagements, driving pre-sales activities, coordinating with technical teams, and ensuring successful project delivery. The role requires strong communication, operational, and project management skills to bridge business requirements and technical execution while ensuring timely delivery of proposals, projects, and client commitments.

Key Responsibilites

1. Client Communication & Relationship Management

• Act as the primary point of contact for clients throughout the project lifecycle.

• Understand, gather, and document business requirements from clients.

• Conduct regular client meetings to discuss project progress, requirements, risks, and deliverables.

• Manage client expectations and ensure high levels of customer satisfaction.

• Facilitate requirement clarification and change management discussions.

2. Pre-Sales & Business Proposal Management

• Coordinate with clients and internal stakeholders during the pre-sales process.

• Work closely with the Pre-Sales team to prepare business proposals, solution documents, effort estimations, and project plans.

• Ensure timely submission of proposals, RFP responses, and client presentations.

• Follow up on proposal status and support business development initiatives.

• Ensure no delays or gaps in proposal preparation and submission activities.

3. Technical Coordination & Solution Planning

• Coordinate with development, QA, UI/UX, DevOps, and other technical teams to evaluate client requirements.

• Facilitate technical discussions between clients and internal teams.

• Ensure proposed solutions align with client business objectives and technical feasibility.

• Assist in project estimation, resource planning, and scope definition.

• Resolve operational and technical coordination challenges proactively.

4. Project Delivery & Operations Management

• Allocate and manage resources across projects to optimize utilization.

• Monitor project schedules, milestones, and deliverables.

• Ensure projects are delivered on time, within scope, and according to quality standards.

• Track project risks, dependencies, and escalation items.

• Conduct regular project reviews and status reporting.

• Ensure timely delivery of all client commitments, project deliverables, and operational activities.

5. Performance & Process Governance

• Establish and monitor project delivery KPIs and operational metrics.

• Drive continuous improvement in project execution and delivery processes.

• Ensure adherence to organizational standards, procedures, and best practices.

• Support management with project status reports, resource planning reports, and business updates.