SubHosting is looking for a motivated Technical Support Intern to join our technical support team responsible for managing Linux server infrastructure across datacentres in India and the USA. This is a hands-on opportunity to gain real-world experience in server administration, technical support, and datacenter operations. Full training will be provided to help you grow into the role.
Location: Technopark Phase 3 Campus ,Thiruvananthapuram | Type: Internship (Stipend) | Duration: 12 months | Shift: Rotational, 24x7 coverage.
Key Responsibilities
Provide first-line technical support for Linux-based web, email, and database servers across our India and USA datacenters.
Manage and resolve technical support tickets within defined SLAs, escalating complex issues as needed.
Monitor server health, performance, and uptime, and respond to alerts promptly.
Assist with routine server administration tasks including configuration, maintenance, and troubleshooting.
Work in rotational shifts to ensure continuous 24x7 support coverage.
Document issues, resolutions, and standard operating procedures.
Collaborate with senior engineers and team members to maintain service reliability.