We are looking for a motivated IT Systems Engineer to support our global businesses across Property, Care Services, and start-up divisions.
This role is ideal for someone with at least 1 year of IT support experience who is eager to grow their skills in systems administration, networking, cybersecurity, and cloud technologies while supporting international teams.
Key Responsibilities
End-User Support & Device Management
- Provide 1st and 2nd line IT support for users across multiple countries
- Assist with onboarding and offboarding employees
- Set up and maintain laptops, desktops, and mobile devices
- Support VPN access, printers, scanners, and remote troubleshooting
Microsoft 365 & Cloud Support
- Support Microsoft 365 user accounts, MFA, and licensing
- Assist with Teams, OneDrive, and SharePoint administration
- Help with backup, archiving, and data recovery tasks
Security & Cyber Protection
- Monitor security alerts and endpoint protection tools
- Assist with vulnerability checks and basic remediation
- Support device encryption and security best practices
- Help maintain cybersecurity compliance standards
Infrastructure & Networking
- Support routers, switches, WiFi, and firewall devices
- Assist with LAN/WAN and office network troubleshooting
- Help maintain NAS devices, UPS systems, and meeting room technology
- Use remote monitoring tools for updates and patch management
Connectivity & Telephony
- Support broadband, mobile internet, and connectivity issues
- Assist with hosted VoIP phone systems
Documentation & IT Operations
- Maintain IT documentation and asset records
- Work with teams across different countries
- Support IT improvement projects and daily operations
Required Skills & Experience
- Minimum 1 year experience in IT Support or Helpdesk role
- Basic knowledge of Microsoft 365 and Windows environments
- Understanding of networking fundamentals, WiFi, and firewalls
- Familiarity with cybersecurity and endpoint protection tools
- Good communication and problem-solving skills
- Ability to support remote and international users