We are looking for a Business & Call Data Analyst who can monitor account performance, analyze call data, and generate actionable insights to improve client outcomes. The role involves working closely with client success and operations teams to ensure optimal utilization of call tracking and analytics.
Key Responsibilities
- Monitor the health and performance of client accounts on a regular basis
- Analyze call data, dashboards, and campaign performance metrics
- Review call recordings to evaluate call quality, lead quality, and customer interactions
- Identify trends, gaps, and opportunities to improve conversions and performance
- Create reports and dashboards using tools like MS Excel and Power BI
- Share insights and recommendations with internal teams and clients
- Work closely with Customer Success/Account Management teams for client servicing
- Ensure data accuracy and consistency across reports and platforms
- Track KPIs and suggest optimization strategies based on data
Required Skills
- Strong analytical and problem-solving skills
- Proficiency in MS Excel (Pivot tables, VLOOKUP, basic formulas)
- Experience with Power BI or other data visualization tools
- Ability to interpret call data and performance metrics
- Good understanding of business metrics and client expectations
- Strong communication and presentation skills
- 1-2 years maximum experience