Responsibilities
• Getting trained and learning on US healthcare, US Dental industry and Revenue Cycle
Management for US healthcare.
• Creation and submission of healthcare insurance claims using billing software, identifying
the necessary billing information to create a complete claim.
• Initiate and conduct follow-ups via proficient use of the claims handling system or other
related systems.
• Perform data entry in order to create and verify claim information prior to submission,
utilizing available resources and reference materials. Identify claim coding errors prior to
submission.
• Maintain accurate logs detailing documentation on individual claim progress.
• Submit additional claim information upon request.
• Escalate complaints in a timely manner (if applicable), using all available resources and
reference material.
• Maintains team collaboration, inter and intra-team communication, and improvements.
• US – voice process.
• Shift time from 4 PM to 1 AM.