Employment Type: 6-Month Contract (Performance-based conversion to Full-Time)
About the Role
We are looking for dynamic and target-driven professionals to join our BPO voice process team. The role involves handling high-volume outbound/inbound calls, qualifying leads, and ensuring seamless handover to the sales team while maintaining defined SLAs, quality standards, and productivity metrics.
Key Responsibilities
- Manage high-volume outbound and inbound calls in line with daily productivity targets
- Follow standardized call scripts and processes to ensure consistent customer engagement
- Qualify leads based on defined parameters such as eligibility, interest level, and intent
- Handle customer objections professionally and provide accurate, process-aligned information
- Ensure effective call dispositioning and maintain accurate updates in CRM/dialer systems
- Meet and exceed KPIs including call volume, conversion rate, lead quality, and transfers
- Adhere to process SLAs, compliance guidelines, and quality benchmarks
- Collaborate with internal teams for smooth lead handover and customer experience continuity
Working Details
- Shift: Night Shift (US Process)
- Work Mode: On-site
- Location: Kochi (Infopark)
What We Offer
- Exposure to a fast-paced BPO and customer engagement environment
- Structured training and onboarding programs (ideal for freshers)
- Clear career progression into sales and senior process roles
- Performance-based incentives and rewards
- Cab facility for night shifts