Senior Technical Analyst

Required Skills

M365 Administration, Remote Desktop Support, End User Support, Identity and Access Management, User Onboarding

Job Description

We are looking for an experienced IT Support Engineer to provide L2/L3 support across Microsoft 365, endpoints, identity management, networking, backups, and security in a hybrid IT environment. The right candidate will have strong troubleshooting skills and hands-on experience supporting business-critical systems.

Key Responsibilities

1. Support and troubleshoot Microsoft Server and endpoint backups (on-prem/hybrid).
2. Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.
3. Resolve email issues such as NDRs, spam/phishing incidents, mailbox access, and quota management.
4. Manage user onboarding/offboarding, password resets, MFA, and access control.
5. Troubleshoot Windows 10/11 and macOS systems (performance, crashes, sync issues).
6. Configure and resolve VPN, network connectivity, and Active Directory issues.
7. Identify and respond to basic security incidents and phishing threats.
8. Support business applications, file-sharing platforms, printers, and peripherals.
9. Document incidents and resolutions while adhering to SLAs.