#HiringAlert #RMIndia is currently hiring for the below positions in #Trivandrum #Technopark:
Job Title:-Technical Support Engineer(L2 Support).
Apply Here:-https://careers.rm.com/jobs/3465?lang=en-us
Job Description:-
Providing technical assistance to various customers which including managed services, non-managed services, ISP (broadband) and helping to quickly resolve technical issues.
To work along with product/escalation teams on defect fixing and resolution as required. Provide technical support and technical training as appropriate.
Individual in this role is expected to proactively identify issues and coordinate with escalation teams for timely fix. Contribute to effectively manage issues by following the problem management procedures embedded within the team.
Contribute to the Knowledge Base, where possible as a pre-emptive step in the resolution of potential customer issues.
The role requires experience in managing solutions related to various IT technologies like Microsoft, Google, networking etc.
Candidates ideally will have experience of working in a customer facing role and be able to demonstrate the following:
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Minimum 3+ years of experience in customer support and service desk incident handling.
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Experience in Win 2016/2018/2022 servers
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Experience in Active directory & group policies
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Exposure to IIS, DNS, DHCP, TCP/IP, Microsoft network concepts and Microsoft platform client server network
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Experience in managing Antivirus products (Symantec corporate edition, Sophos).
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Expertise in Backup solutions (Symantec backup exec, Windows backup, Veeam, Microsoft DPM, Azure Backup).
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Hands-on Experience in Microsoft Intune, Office 365, MS Teams
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Experience in Azure AD
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Experience with Google Workspace management
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Expertise in Virtualization technologies like VM ware, Hyper V.
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Exposure in troubleshooting hardware issues.
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