Analyst – Windows & Cloud

·     Serve as the first level of technical support for all client requests via chat, email, and phone.

 

·     Provide Windows Server and Desktop administration, monitoring, and issue resolution.

 

·     Support and maintain environments across dedicated, shared, and cloud hosting platforms.

 

·     Perform technical analysis of issues, outages, and incidents to ensure timely restoration of services.

 

·     Troubleshoot and resolve issues independently or escalate to Level 2/Engineering teams as required.

 

·     Monitor servers, services, and applications in a 24x7 environment; proactively identify and address alerts per SOPs.

·     Handle scheduled maintenance, backup monitoring, and preventive tasks on IT infrastructure.

·     Support Azure and cloud infrastructure—incident handling, user management, and environment maintenance.

·     Assist with Microsoft 365 administration, including user and license management.

 

·     Manage Active Directory objects (users, groups, OUs), GPOs, DNS, and DHCP configurations.

 

·     Administer and maintain hybrid and cloud-only identities across Azure AD tenants.

 

·     Demonstrate strong troubleshooting and problem-solving abilities across Windows and cloud domains.

 

·     Understand network fundamentals (TCP/IP, UDP, ports, DNS) and apply them during issue resolution.

Maintain clear and professional communication with clients to ensure a high level of satisfaction