We are looking for a dedicated and customer-focused Customer Support Executive to join our
team. You will be the primary point of contact for our customers, responsible for resolving
queries, providing product/service information, and ensuring customer satisfaction and
retention.
Key Responsibilities:
● Respond promptly and professionally to customer inquiries via email, phone, chat, or
ticketing systems.
● Provide accurate, valid, and complete information by using the right tools and resources.
● Resolve customer issues efficiently while maintaining a high level of customer
satisfaction.
● Follow communication procedures, guidelines, and policies.
● Document all interactions, issues, and resolutions in the support system.
● Coordinate with internal teams to ensure timely resolution of customer requests.
● Identify and escalate priority issues to the appropriate channels.
● Stay up to date with product features, updates, and service policies.
● Contribute to process improvements and knowledge base documentation.
Requirements:
● Bachelor’s degree in any discipline.
● Proven customer support experience or experience as a client service representative is
a plus.
● Excellent communication and interpersonal skills.
● Strong problem-solving skills and attention to detail.
● Ability to multi-task, prioritize, and manage time effectively.
● Familiarity with CRM systems, helpdesk software, or ticketing tools is preferred.
● A positive attitude and ability to work in a team environment.