About Us
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.
Job Title: Customer Success Executive
Work Arrangement: On-site
Employment Type: Full-time
Role Overview
We are looking for a dynamic and customer-focused individual to join our team as a Customer Success Executive in our voice process. This role involves delivering excellent customer service to our clients and handling inquiries over the phone with professionalism and efficiency.
Key Responsibilities
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Address customer queries through phone, email, chat, and social media channels.
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Troubleshoot and resolve customer concerns efficiently and effectively.
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Handle inquiries related to products, orders, returns, and general support requests.
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Maintain accurate customer records and feedback in the CRM system.
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Escalate complex or unresolved issues to the appropriate internal teams.
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Contribute to tracking customer satisfaction metrics and suggest improvements.
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Ensure every interaction reflects professionalism, empathy, and a customer-first attitude.