- Role : Head of Delivery
- Location: Trivandrum (Primary) / Kochi (Secondary)
- Employment Type: Full-time
- Experience: 18+ years
About InApp
InApp is a global software development services provider headquartered in Trivandrum, India, with a growing U.S. presence. We deliver custom applications, enterprise solutions, and digital platforms across industries, combining technical expertise with long-term client partnerships.
Role Overview
We are seeking a Head of Delivery to scale our delivery organization and lead its transformation. The role demands strong governance, operational excellence, and the ability to build future-ready teams that deliver consistent value to global clients.
Key Responsibilities
● Delivery Leadership & Strategy
○ Provide overall leadership and direction to all delivery units across accounts and service lines, overseeing a 450+ member workforce.
○ Define and implement delivery strategies, frameworks, and processes to achieve predictable, high-quality outcomes.
○ Establish best-in-class governance mechanisms, project management practices, and delivery KPIs to ensure scalability.
● Operational Excellence & Transformation
○ Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance delivery productivity.
○ Standardize and optimize delivery processes across projects to ensure consistency, agility, and scalability.
○ Enable cross-functional collaboration with Account Management, Technology, and Support teams for seamless client value delivery.
● Talent & Capability Development
○ Build, mentor, and retain a high-performing delivery leadership team capable of driving large-scale programs.
○ Foster a culture of continuous learning, innovation, and engineering excellence within delivery teams.
○ Develop future-ready capabilities by aligning talent development with emerging technologies and market needs.
● Client Value & Relationship Management
○ Serve as an executive sponsor for delivery engagements, ensuring proactive governance and timely resolution of escalations.
○ Collaborate closely with Account Management teams to align delivery excellence with client expectations and long-term partnerships.
○ Represent the company in client discussions, industry forums, and strategic engagements when required.
Key Requirements
● Experience: 18+ years in IT services, with at least 5+ years in senior delivery leadership roles.
● Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies.Candidates from large IT organizations with transformation experience are also encouraged.
● Strong track record in setting up delivery governance, processes, and frameworks to support growth.
● Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts.
● Experience in managing delivery teams of 400+ professionals across geographies and multiple accounts.
● Excellent stakeholder management, with the ability to influence C-level executives and global clients.
● Strong people leadership skills with the ability to build, mentor, and retain top delivery talent.
Competencies & Leadership Traits
● Strategic thinker with execution excellence.
● Strong change management and transformation leadership.
● Customer-centric with a focus on delivery predictability and value creation.
● Ability to thrive in a fast-paced, growth-oriented environment.
● Collaborative leadership style with high accountability and ownership
What We Offer
● Opportunity to represent a CMMI Level 5 certified services provider with a global delivery model.
● An opportunity to shape and scale the delivery organization of a fast-growing IT services company.
● A leadership role with direct impact on transformation, including processes, governance, and adoption of modern technologies.
● A collaborative culture that values innovation, ownership, and customer-centricity.
● Competitive compensation, benefits, and the chance to work closely with the executive leadership team in driving the company’s growth journey.