We are looking for a dedicated and customer-focused Customer Support Executive to join our team. You will be the primary point of contact for our customers, responsible for resolving queries, providing product/service information, and ensuring customer satisfaction and retention.
Key Responsibilities:
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Respond promptly and professionally to customer inquiries via email, phone, chat, or ticketing systems.
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Provide accurate, valid, and complete information by using the right tools and resources.
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Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
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Follow communication procedures, guidelines, and policies.
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Document all interactions, issues, and resolutions in the support system.
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Coordinate with internal teams to ensure timely resolution of customer requests.
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Identify and escalate priority issues to the appropriate channels.
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Stay up to date with product features, updates, and service policies.
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Contribute to process improvements and knowledge base documentation.
Requirements:
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Bachelor’s degree in any discipline.
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Proven customer support experience or experience as a client service representative is a plus.
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Excellent communication and interpersonal skills.
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Strong problem-solving skills and attention to detail.
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Ability to multi-task, prioritize, and manage time effectively.
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Familiarity with CRM systems, helpdesk software, or ticketing tools is preferred.
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A positive attitude and ability to work in a team environment.