Minimum of 1-3 years of relevant experience as a technical support for any product based SaaS organization
or
Freshers graduated in Btech IT related to any IT specialisation without backlogs and with a thorough understanding of software development can also apply.
Key Responsibilities:
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Identifying customers' requirements and onboarding customers with our no-code software.
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Integration with 3rd party software using our no code API & Webhook builders/
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Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
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Develop and sustain strong customer relationships to enhance satisfaction.
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Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
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Provided technical support and guidance on software features and functionalities.
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Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
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Minimise the Churn ratio by providing high-quality customer support and experience