We are seeking a proactive and customer-focused Telecaller / Marketing Executive to join our dynamic team. The ideal candidate will be responsible for managing inbound and outbound calls, handling customer queries, and ensuring a seamless customer experience. This role also includes lead generation and contributing to sales growth through effective communication and relationship building.
Key Responsibilities
- Make outbound calls to potential customers and handle inbound queries with professionalism.
- Deliver prompt, polite, and efficient customer support, including issue resolution.
- Generate quality leads through phone calls and other platforms, assisting in conversions.
- Understand customer requirements and recommend appropriate products or services.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Collaborate with internal teams to ensure customer satisfaction and timely follow-ups.
- Meet and exceed assigned daily, weekly, and monthly sales targets.