About Us:
At Kameda Infologics, we are a passionate team of technology and healthcare enthusiasts applying cutting-edge technology to solve real-world, multi-dimensional healthcare problems. We drive digital transformation to meet our clients’ needs by building innovative solutions.
As a Support & Implementation Engineer, you will work with a unique team of clinical and technical experts, developing exciting products for our customers and collaborating with cross-functional teams. You will play a key role in assisting with technical design concepts, troubleshooting, and ensuring features and performance meet the highest quality standards.
Key Responsibilities:
- Interact with Project Managers and external customers to plan, implement, and support projects.
- Participate in product installations and updates, remotely or via WebEx, with customers.
- Maintain accurate records of installations and updates in CRM.
- Collaborate with Project Managers and Solution Consultants in internal and client meetings.
- Troubleshoot products with the Help Desk and provide timely resolutions.
- Prepare documentation to support product development and implementation.
- Act as a client advocate by identifying opportunities for product and process improvements.
- Stay updated with technical knowledge related to our products.
- Resolve SQL database issues in client environments.
- Assist with HL7 integrations, APIs, Mirth configurations, and related healthcare interoperability requirements.
- Provide support on network-related issues (added advantage).
- Deliver technical training and support to end users as required.
- Ensure professional interactions with internal and external stakeholders, maintaining client satisfaction.
- Work during weekends or nights as required during project go-live phases.
- Be open to travel for client engagements.