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Create, manage and optimize product listing on marketplaces
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Manage inventory, weekly offers/ discounts, and promotional strategies across marketplaces
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Monitor day to day sales, Returns and inventory
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Conducting market research for onboarding on new e-com marketplaces
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Strategizing for increasing online visibility of all products
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Identify product, service, or marketplace issues, and resolve them accordingly.
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Oversee customer retention, reactivation, and analyze new brand-appropriate online marketing initiatives and partnerships
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Liaising with the customer support team and providing quick responses
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Managing seller and buyer grievances on various ecommerce platforms
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Work with the management team to brainstorm new ideas and initiatives to drive customer experience loyalty.
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Ensuring great customer experience on all the product listings on all the current online platforms
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Conduct competitor analysis across marketplaces.
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Ensure compliance with all relevant e-commerce laws and regulations, including data protection and privacy regulations
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Maintain up-to-date knowledge of emerging e-commerce technologies and platforms, and recommend new tools and features to improve the customer experience
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Keeping a healthy relationship with different Account Managers