Overall purpose of the job:
• Dealing with broadband technical incidents and providing a high level of customer support
and service.
Key responsibilities for this job:
• Troubleshooting xDSL incidents and achieving efficient resolution for our customers.
• Driving fault resolution to ensure SLA’s are achieved.
• Ensuring all incidents are handled effectively in accordance with our processes.
• Configuring and testing routers and modems.
• Driving resolution of escalated/aged incidents.
• Handling customer queries and support issues using our ticketing system.
• Maintaining professional working relationships with customers, suppliers, and work
colleagues.
• Performing other 1st line triage
• Performing other duties as assigned.