About Us
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.
Role Overview:
We are looking for a dedicated Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive prompt, helpful, and courteous assistance. You’ll handle a variety of customer interactions and play a vital role in delivering an exceptional service experience.
Key Responsibilities:
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Address customer queries through phone, email, chat, and social media channels.
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Troubleshoot and resolve customer concerns efficiently and effectively.
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Handle inquiries related to products, orders, returns, and general support requests.
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Maintain accurate customer records and feedback in the CRM system.
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Escalate complex or unresolved issues to the appropriate internal teams.
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Contribute to tracking customer satisfaction metrics and suggest improvements.
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Ensure every interaction reflects professionalism, empathy, and a customer-first attitude.