We are seeking a proactive and customer-focused Customer Support Executive to handle client inquiries, resolve issues, and ensure a positive customer experience. The role involves responding to calls, emails, and chat queries, maintaining customer satisfaction, and supporting overall service quality.
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Handle inbound and outbound customer calls, emails, and chat support.
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Address customer queries, complaints, and requests promptly and professionally.
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Provide accurate information about products and services.
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Coordinate with internal teams to resolve issues effectively.
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Maintain records of customer interactions and prepare service reports.
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Follow up with customers to ensure problem resolution and satisfaction.
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Meet performance targets related to response time, resolution, and customer feedback.
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Contribute to improving customer service processes and standards.