Apply Here: https://waydot.greythr.com/hire/jobs/spanish-customer-success-executive
About Us
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.
Job Title: Spanish Customer Success Executive
Work Arrangement: On-site
Employment Type: Full-time
Role Overview
We are looking for a dynamic and customer-focused individual to join our team as a Spanish Customer Success Executive in our voice process. This role involves delivering excellent customer service to our Spanish-speaking clients and handling inquiries over the phone with professionalism and efficiency.
Key Responsibilities
- Customer Interaction – Manage inbound and outbound calls, delivering prompt and effective resolutions to customer queries, concerns, and complaints.
- Service Excellence – Provide empathetic, professional support to ensure a positive customer experience in every interaction.
- Issue Escalation – Identify, prioritize, and escalate complex cases to the appropriate departments for swift resolution.
- Documentation – Maintain accurate records of customer interactions and keep databases up to date.
- Performance Goals – Consistently meet or exceed targets for customer satisfaction, first-call resolution, and productivity.
- Product Knowledge – Stay informed on company products and services to provide customers with accurate and up-to-date information.
- Team Collaboration – Work closely with colleagues to foster a supportive, collaborative, and high-performing work environment.