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About Us
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers — from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace 100 list of fastest-growing companies worldwide, and recognized as the #1 Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.
Job title: Business Operations Executive
Work Arrangement: On-site
Employment type: Full-time
Role Overview
We’re looking for a detail-driven and proactive Business Operations Executive to ensure smooth, efficient, and high-quality operations in our Airport Parking division. You will manage daily workflows, coordinate with internal teams, maintain vendor relationships, and resolve operational challenges to ensure seamless service delivery. If you excel in fast-paced environments, think strategically about operations, and are committed to delivering exceptional results, we’d love to have you on our team.
Key Responsibilities
Operational Oversight – Oversee daily operations to ensure timely, efficient, and high-quality service delivery.
Process Improvement – Identify gaps, streamline workflows, and escalate critical issues to minimize disruptions.
Data Management & Reporting – Maintain accurate records, trackers, and reports to enable data-driven decision-making.
Cross-Functional Collaboration – Partner with internal teams to align operational processes with business objectives and drive efficiency.
Vendor & Stakeholder Management – Act as the primary point of contact for vendors and partners, ensuring SLA adherence, clear communication, and prompt issue resolution.
Customer Experience – Deliver superior service standards, address operational needs swiftly, and ensure customer satisfaction.
Adaptability & Special Projects – Contribute to ad-hoc initiatives and remain flexible for evening, night, or weekend support as required.