Apply Here: https://waydot.greythr.com/hire/jobs/spanish-customer-success-executive
About Us
Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.
Job Title: Spanish Customer Success Executive
Work Arrangement: On-site
Employment Type: Full-time
Role Overview
We are looking for a dynamic and customer-focused individual to join our team as a Spanish Customer Success Executive in our voice process. This role involves delivering excellent customer service to our Spanish-speaking clients and handling inquiries over the phone with professionalism and efficiency.
Roles & Responsibilities
-
Handle inbound and outbound customer calls, providing timely resolutions for queries, concerns, or complaints.
-
Offer empathetic and professional customer service, ensuring a positive experience in each interaction.
-
Identify, prioritize, and escalate complex issues to relevant departments for efficient handling.
-
Accurately document customer interactions and maintain updated records.
-
Achieve monthly targets for customer satisfaction, first-call resolution, and productivity metrics.
-
Stay up-to-date with our products and services to ensure accurate information is provided to customers.
-
Collaborate with team members to create a positive and productive work environment.